Privacy Policy for REDNOSE Holiday Lights & Décor

REDNOSE Holiday Lights & Décor (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit or use https://www.rednosedecor.com/ (the “Website”), or otherwise interact with us (e.g. via phone, email, or in-person consultations).

By using our Website or providing us your information, you consent to the practices described in this policy (subject to your rights under applicable law).

Information We Collect
We may collect several types of information from or about you, including:

Information You Provide Directly

Contact information: name, email address, phone number, postal address
Service request details: information about your property (e.g. home address, size, photos) relevant to lighting / décor consultation
Payment information: if you pay for a deposit or service online (note: payment processing may be via third-party)
Communications: your messages, feedback, reviews, correspondence with us

Information Collected Automatically
When you visit or use the Website, we may automatically collect:

Usage data: pages viewed, time/date stamps, referral URLs, browser type and version, operating system, IP address, device identifiers
Cookies and similar technologies: we and our third-party partners may deploy cookies, web beacons, pixel tags, local storage, and other tracking technologies to collect and store information about your interactions with the Website.

Information from Third Parties
We may receive information about you from third parties, such as:

Analytics providers (e.g. Google Analytics)
Advertising networks
Social media platforms (if you interact via social channels)
Public records or databases

How We Use Your Information
We may use your information for the following purposes:

To respond to requests, schedule consultations, or provide services
To process payments, send invoices, reminders, confirmations
To personalize your experience, tailor content or offers
To communicate with you (e.g. marketing, newsletters, service updates)
To monitor and analyze usage and performance of the Website
To detect and prevent fraud, misuse, or security threats
To comply with legal obligations and enforce our rights

Sharing Your Information
We may share your information as follows:

Service providers / vendors: third parties who help us operate the Website, process payments, host data, send emails, run analytics, etc.
Business transfers: in connection with a merger, acquisition, reorganization, sale of assets, or change of control
Legal obligations: when required by law, court order, or governmental request
Protection of rights: to enforce our terms or protect our rights, property, or safety, or those of our users or the public

We will not sell your personal data to unaffiliated third parties for their own marketing purposes.

Cookies & Tracking Technologies
We use cookies and similar tracking technologies. You may control or disable cookies via your browser settings (though this may limit functionality). Some third-party services we integrate (e.g. analytics, advertising) may also set cookies and collect information over time and across different websites.

6. Your Choices & Rights
Depending on your location, you may have rights under privacy laws (e.g. CCPA, GDPR) including to:

Access, correct, update, or delete your personal information
Opt out of marketing communications
Object to or restrict processing, or withdraw consent (where applicable)
Request a copy of your personal data in a portable format

To exercise these rights, please contact us using the contact information below. We may need to verify your identity.

Data Retention
We retain your personal information only as long as needed to fulfill the purposes for which it was collected, or to comply with legal, accounting, or reporting obligations. We may also retain anonymized or aggregated data indefinitely.

Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Links to Other Websites
Our Website may contain links to third-party websites (e.g. social media, partners). This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any site you visit.

Children’s Privacy
Our Website and services are not directed to children under the age of 13 (or higher age as required locally). We do not knowingly collect personal information from children under that age. If you believe a child has provided us information, please contact us to have it removed.

International Users & Transfers
If you are visiting from outside the U.S., your information may be transferred to, stored, and processed in the United States or other jurisdictions where our servers or service providers reside. By using our Website, you consent to such transfers.

Changes to This Policy
We may update this Privacy Policy from time to time (for example, to reflect changes in laws or our practices). When we do, we will post the updated policy here, and indicate a “Last Updated” date. Your continued use after changes constitutes acceptance.

Contact Us
If you have any questions, complaints, or requests concerning this Privacy Policy or our data practices, you may contact us at:

REDNOSE Holiday Lights & Décor
58 Pulaski Street B4-5
Peabody, MA 01960
Phone: (978) 924-8556